Technical stuff
The Suction valve / pipe definitely was blocked, a result of many voyages carrying cheap nasty crudes which are not suitable for COW. A few members of the crew spent a few hours unblocking it and then we checked the valve position indicator in the tank to ensure it corresponded with the light in the CCR. Now that tank is again to load cargo which cannot be used to COW so no doubt this will become a regular occurrence. The COW machines are only at the top of the tanks and are not of the programmable type. This ship is 13 years old now, making it the oldest in the fleet and has been placed on a run which usually carries thick crudes. So perhaps more regular tank inspections will be necessary in the future.
With regard to the cold ballast being in contact with the bottom of the cargo tank before cargo is fully discharged / COW completed - the ballast tanks on this ship are mainly of the "U" shape without any centre divide and therefore for stability reasons must be full to the level of the double bottom before cargo is fully discharged - I don't claim to be 100% correct here as the book explaining this was rather complicated! The heating coils were turned off a little early during the last discharge - and then quickly turned back on again as the cargo began to cool!
The Chief Mate is on his first trip in rank, as is the Captain and Chief Engineer, other than the 1st Engineer all other Officers are on their first trip with the company so everyone is learning!